Dynamics 365 Field Service capabilities

Deliver exceptional customer experiences.

Deliver proactive service

Remotely detect and resolve issues before they become a problem using Internet of Things (IoT) sensors.

Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Exceed expectations with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.

Send personalized surveys after field service calls using Dynamics 365 Customer Voice.